US

Account

Categories

No categories available

Deals

    Cybermart Return Policy

    The return policy is determined by individual sellers, who offer options for exchange, replacement, and/or refunds based on their specific terms. Not all products within a given category will have the same return policy. The return or replacement terms stated on the product page take precedence over the general policy. Customers should review the return/replacement details on the respective product page for any exceptions to the standard return policy, as outlined in the table below.

    1. Pet Supplies

    Pet Supplies

    Non-Perishable Products
    Pet Accessories: Leashes, collars, harnesses, toys, and grooming tools
    Apparel: Pet clothing and costumes
    Bedding: Pet beds, blankets, and mats
    Carriers and Crates: Pet carriers, crates, and travel accessories
    Feeding Supplies: Bowls, feeders, and water dispensers
    Training Aids: Training pads, clickers, and deterrent sprays

    Duration: 30 Days Return

    Policy: Items must be unused, in their original packaging, and in the same condition as received.

    Health Care

    Durable Medical Equipment (DME): Walkers, wheelchairs, crutches, and similar items
    Non-Prescription Medical Supplies: Bandages, braces, and other over-the-counter medical supplies

    Duration: 30 Days Return

    Policy: Items must be unused, unopened, and in their original packaging with all safety seals intact.

    Toys & Games

    Action Figures and Dolls: Must be unopened and in original packaging.
    Board Games and Puzzles: Boxes must be sealed and unopened.
    Educational Toys: Items should beunused and include all original components and manuals.
    Electronic Toys: Must be returnedwith all accessories, manuals, andoriginal packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, in their original packaging, and in the same condition as received.

    Beauty Products

    Skincare Products: Cleansers, moisturizers, serums, and treatments
    Hair Care Products: Shampoos, conditioners, treatments, and styling products
    Fragrances: Perfumes and colognes
    Beauty Tools and Accessories: Brushes, applicators, and sponges

    Duration: 30 Days Return

    Policy: Items must be unused, unopened, and in their original packaging with all seals and safety features intact.

    Grocery & Gourmet Food

    Non-Perishable Goods: Canned and Packaged Foods
    Beverages: Bottles or cartons of non-perishable drinks
    Dry Goods: Items like pasta, rice, and grains

    Duration: 7 Days Return

    Policy: Items must be in their original condition, unopened, and with all original packaging and labels intact.

    Household Supplies

    Cleaning Products: Unopened detergents, disinfectants, and cleaning agents.
    Paper Goods: Unopened packages of paper towels, toilet paper, and napkins.
    Trash Bags: Unopened boxes or rolls.
    Light Bulbs: Unopened and unused bulbs in original packaging.
    Storage Solutions: Unused bins, organizers, and shelving units in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, unopened, and in their original packaging with all seals and labels intact.

    Dietary Supplements

    Vitamins and Minerals: Sealed bottles or packages of vitamins and mineral supplements.
    Herbal Supplements: Unopened containers of herbal or botanical supplements.
    Protein Powders and Nutritional Shakes: Sealed tubs or packets that have not been tampered with.
    Amino Acids and Pre-Workout Supplements: Products in original, unopened packaging.

    Duration: 30 Days Return

    Policy: Items must be unopened, unused, and in their original packaging with all seals and labels intact.

    Bedding

    Sheets and Pillowcases: Unopened sets in original packaging.
    Comforters and Duvet Covers: Unused and unwashed, with original tags.
    Blankets and Throws: Unused, unwashed, and in original condition.
    Pillows: Unopened and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unopened, unused, and in their original packaging with all seals and labels intact.

    Bath

    Towels and Washcloths: Unused, unwashed, and with original tags.
    Bath Mats and Rugs: Unused, unwashed, and in original condition.
    Shower Curtains: Unopened and in original packaging.
    Bathrobes: Unused, unwashed, and with original tags.

    Duration: 30 Days Return

    Policy: Items must be unopened, unused, and in their original packaging with all seals and labels intact.

    Kitchen and Dining

    Cookware and Bakeware: Pots, pans, baking sheets, and similar items that are unused and in original packaging.
    Tableware: Plates, bowls, glasses, and utensils that are unused and in original packaging.
    Kitchen Appliances: Blenders, toasters, mixers, and other small appliances that are unused and in original packaging.
    Kitchen Tools and Gadgets: Spatulas, peelers, measuring cups, and similar items that are unused and in original packaging.
    Linens: Tablecloths, napkins, and placemats that are unused, unwashed, and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, unopened, and in their original packaging with all tags and labels attached.

    Exercise and Fitness Equipment

    Cardio Equipment: Treadmills, stationary bikes, ellipticals, and rowing machines that are unused and unassembled.
    Strength Training Equipment: Weight benches, dumbbells, kettlebells, and resistance bands that are unused and in original packaging.
    Yoga and Pilates Gear: Mats, blocks, straps, and balance balls that are unused and in original packaging.
    Fitness Accessories: Heart rate monitors, fitness trackers, and jump ropes that are unused and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, unassembled, and in their original packaging with all tags, manuals, and accessories included.

    Men Fashion

    Clothing: Suits, blazers, shirts, pants, jeans, T-shirts, sweaters, jackets, and coats
    Accessories: Ties, belts, hats, scarves, and gloves
    Footwear: Shoes and boots

    Duration: 30 Days Return

    Policy: Items must be unworn, unaltered, unwashed, and in their original packaging with all tags and labels attached.

    Women Fashion

    Clothing: Dresses, blouses, skirts, pants, jeans, T-shirts, sweaters, jackets, and coats
    Accessories: Scarves, hats, belts, and gloves
    Footwear: Shoes and boots

    Duration: 30 Days Return

    Policy: Items must be unworn, unaltered, unwashed, and in their original packaging with all tags and labels attached.

    Office & School Supplies

    Writing Instruments: Pens, pencils, markers, and highlighters that are unused and in original packaging.
    Paper Products: Notebooks, journals, printer paper, and sticky notes that are unopened and in original condition.
    Organizational Supplies: Binders, folders, planners, and desk organizers that are unused and in original packaging.
    Art Supplies: Paints, brushes, sketchpads, and canvases that are unopened and unused.
    Electronic Accessories: Calculators, USB drives, and headphones that are unopened and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, unopened, and in their original packaging with all tags and labels attached.

    Luggage & Travel Gear

    Luggage: Suitcases, carry-ons, duffel bags, and backpacks that are unused and in original condition.
    Travel Accessories: Passport holders, luggage tags, travel pillows, and packing cubes that are unused and in original packaging.
    Travel Electronics: Adapters, converters, and portable chargers that are unopened and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, unworn, and in their original packaging with all tags and labels attached.

    Print on Demand Products

    Duration: 2 Days Return

    Policy: If the product is defective or damaged one can claim a return or refund in 2 days.

    Home Decor

    Wall Art: Paintings, prints, and posters that are unused and in original condition.
    Decorative Accessories: Vases, sculptures, figurines, and decorative bowls that are unused and undamaged.
    Lighting: Table lamps, floor lamps, and chandeliers that are unused and in original packaging.
    Mirrors and Clocks: Items that are unused, undamaged, and in their original condition.
    Throw Pillows and Blankets: Items that are unused, unwashed, and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, undamaged, and in their original packaging with all tags and labels attached.

    Electronics

    Computers and video game hardware
    Printers (excluding 3D printers)
    Camcorders and Digital cameras
    GPS units
    Digital music players
    Tablets and E-readers
    Portable video players
    Drones
    Pre-paid and post-paid cell phones

    Duration: 14 Days Return

    Policy: Must include all original accessories and packaging; items should not show signs of use.

    Major Appliances

    Beverage Coolers (excluding mini): Unused and in original packaging.
    Clothes Dryers: Must include all original accessories.
    Cooking Ranges and Cooktops: Unused and undamaged.
    Dishwashers (excluding countertop): Should not show signs of use.
    Freezers: Must be in original condition.
    Ice Makers (excluding countertop): Unused with all components.
    Microwave Ovens (above the cooking range/built in): Must include all accessories.
    Range Hoods: Unused in original packaging.
    Refrigerators (excluding mini): Should not show signs of use.
    Trash Compactors: Must include all original parts.
    Washing Machines: Unused and undamaged.
    Wine Cellars/Coolers: Must be in original condition.

    Duration: 2 Days Return

    Policy: Must include all original accessories and packaging; items should not show signs of use.

    Kids Products

    Clothing: Shirts, pants, dresses, and outerwear that are unworn, unwashed, and have original tags attached.
    Footwear: Shoes and sandals that are unworn, in original condition, and returned in their original shoeboxes.
    Accessories: Hats, gloves, and scarves that are unused and in original packaging.
    Toys and Educational Materials: Items that are unopened, unused, and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unworn, unwashed, and in their original packaging with all tags and labels attached.

    Sports & Outdoors

    Sports Equipment: Bats, balls, gloves, rackets, and other gear that are unused and in their original condition.
    Apparel: Sportswear, jerseys, and activewear that are unworn, unwashed, and have original tags attached.
    Footwear: Athletic shoes and cleats that are unworn, in their original condition, and returned in their original shoeboxes.
    Camping Gear: Tents, sleeping bags, and backpacks that are unused and in original packaging.
    Fitness Equipment: Yoga mats, dumbbells, and resistance bands that are unused and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, unworn, and in their original packaging with all tags and labels attached.

    Home & Kitchen Appliances

    Small Appliances: Blenders, toasters, coffee makers, microwaves, and similar items that are unused and in original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, uninstalled, and in their original packaging with all accessories, manuals, and parts included.

    Baby & Child Care

    Clothing and Accessories: Baby outfits, hats, mittens, and socks that are unworn, unwashed, and have original tags attached.
    Feeding Supplies: Unopened bottles, sippy cups, utensils, and plates in original packaging.
    Nursery Items: Bedding sets, blankets, and décor items that are unused and in original condition.
    Toys: Unopened and unused toys in their original packaging.

    Duration: 30 Days Return

    Policy: Items must be unused, unopened, and in their original packaging with all tags and labels attached.

    Garden & Outdoor

    Outdoor Furniture: Chairs, tables, loungers, and other furniture that are unused and in original condition.
    Gardening Tools: Shovels, rakes, pruners, and other hand tools that are unused and in original packaging.
    Planters and Pots: Containers that are unused, undamaged, and in their original condition.
    Outdoor Décor: Statues, lanterns, and decorative items that are unused and in original packaging.
    Grills and Accessories: Unassembled grills and unused accessories in original packaging.

    Duration: 90 Days Return

    Policy: Items must be unused, undamaged, and in their original packaging with all tags and labels attached.

    Furniture

    Indoor Furniture: Sofas, chairs, tables, beds, dressers, and other indoor furnishings that are unused, unassembled, and in their original condition.
    Outdoor Furniture: Patio sets, loungers, and other outdoor pieces that are unused, unassembled, and in their original condition.
    Office Furniture: Desks, office chairs, and storage units that are unused, unassembled, and in original condition.

    Duration: 30 Days Return

    Policy: Items must be unused, unassembled, and in their original packaging with all tags, labels, and accessories included.

    2. Returns Pick-Up and Processing

    Return Pickups

    • Correct Product:All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
    • Complete Product:All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
    • Unused Product:The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
    • Undamaged Product:The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
    • Undamaged Packaging:Product original packaging/box should be undamaged.

    Return Process

    • Price tags(must remain attached to the product)
    • User manual(if originally provided)
    • Warranty cards(if applicable)
    • Original accessories(chargers, cables, etc.)
    • Manufacturer's box(must not be damaged or missing)

    If the return is approved, a refund or replacement will be processed as per the selected return option. Refunds will be credited to the original payment method within the standard processing time (e.g., 5-10 business days). In case of replacement requests, the new item will be shipped after successful verification of the returned product.